1.1 When the following words with capital letters are used in these Terms, this is what they will mean:
1.2 When We use the words “writing” or “written” in these Terms, this will include e-mail unless We say otherwise.
3.1 All Orders are accepted by Us on the basis that the Goods are collected by you from our premises (notified to you prior to collection).The Goods are therefore delivered when you collect them.
3.2 We will contact you with an estimated collection date and time. Our normal working hours are 09:00 to 17:00 Monday to Friday but we may arrange with you for the Goods to be collected at a different address or on a different date or time in which case we shall inform you of the relevant collection times and other collection arrangements.
3.3 Delivery of an Order shall be completed when you collect them from Us.
3.4 The Goods will be your responsibility from the time you collect them from Us.
3.5 You will own the Goods when We have received payment in full.
As a consumer, you have legal rights in relation to Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
5.1 We guarantee that on delivery and for a period of 12 months from delivery, the goods shall be free from flaws or defects in materials or workmanship. OPUS will bear the cost of labour and parts (transportation excluded) on goods repaired under this warranty, however, this does not apply in the circumstances described in clause 5.2. Once you have received authorisation, you must return the OPUS to your place of purchase for inspection.
5.2 This warranty does not apply to any defect in the goods arising from:
5.3 This guarantee is in addition to your legal rights in relation to the Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
6.1 The price of the Goods will be set out in the Order and includes VAT at the rate in force at the date of the Order.
6.2 You must pay for the Goods before you collect them by credit or debit card (or other mode of payment acceptable to us). We accept payment from all major debit and credit cards, except American Express.
7.1 If We fail to comply with these Terms, We are responsible for loss or damage you suffer that is a foreseeable result of Our breach of the Terms or Our negligence, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and Us at the time we entered into this contract.
7.2 We only supply the Goods for domestic and private use. You agree not to use the Goods for any commercial, business or re-sale purpose, and We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
7.3 We do not exclude or limit in any way Our liability for:
8.1 We are a company registered in England. Our company registration number is 4348026 and Our registered office is at Peninsula Business Centre Wherstead Suffolk IP9 2BB. Our registered VAT number is 784 3995 67.
8.2 If you have any questions or if you have any complaints, please contact Us. You can contact Us by telephoning Our customer service team at 01473 601200 or by e-mailing Us at firstname.lastname@example.org.
8.3 If you wish to contact Us in writing, or if any clause in these Terms requires you to give Us notice in writing, you can send this to Us by e-mail, by hand, or by pre-paid post to us at our registered office address. We will confirm receipt of this by contacting you in writing. If We have to contact you or give you notice in writing, We will do so by e-mail, by telephone or by pre-paid post to the address you provide to Us in the Order.
9.1 We will use the personal information you provide to Us to:
9.2 You agree that We may pass your personal information to credit reference agencies and that they may keep a record of any search that they do.
9.3 We will not give your personal data to any other third party.
10.1 We may transfer Our rights and obligations under these Terms to another organisation, and We will always notify you in writing if this happens, but this will not affect your rights or Our obligations under these Terms.
10.2 You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.
10.3 This contract is between you and Us. No other person shall have any rights to enforce any of its terms.
10.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
10.5 These Terms are governed by English law. You and We both agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.